Free Level 3 Digital Support Course in London
Fully funded · 12 weeks · Rolling starts · Delivered by Study Academy
Move into a career in tech with a Level 3 qualification and an employability award, fully funded.
About this course
Move into a career in tech with a Level 3 qualification and an employability award, fully funded.
Over twelve weeks, you will develop the technical skills behind IT support and digital operations troubleshooting, user support, systems and networking fundamentals alongside interview preparation and job search skills.
Ideal if you want to move into IT support, helpdesk, technical support, networking or digital operations. A genuine interest in technology matters more than a technical background.
IT support is one of the most accessible entry points into a technology career and London employers are consistently recruiting for it. This twelve-week programme takes you from the fundamentals through to a Level 3 qualification, covering the troubleshooting, user support and systems knowledge that helpdesk and technical support roles are built on. You will also complete an employability award covering interview technique and job search. It is fully funded through the Greater London Authority Adult Skills Fund, so there is nothing to pay.
What you will learn
- Digital support principles and how IT support functions operate
- Diagnosing and resolving common hardware and software issues
- Supporting users effectively and communicating technical information clearly
- Networking and systems fundamentals
- Data handling, security awareness and safe digital practice
- Interview technique, CV writing and job search skills
You will gain
- NCFE Level 3 Certificate in Digital Support
- VTCT Level 1 Award in Employability Skills
Eligibility, you must
- Be aged 19 or over
- Live in a London borough
- Have the right to live and work in the UK (sponsored and skilled worker visas are not eligible)
- Not already hold a qualification at Level 3 or above in a digital or IT subject
- Be able to attend Monday to Thursday, 09:30 to 16:00, for the full twelve weeks
Course information
| Duration | 12 weeks |
| Days and times | Monday to Thursday, 09:30 to 16:00 |
| Start dates | Rolling, new cohorts start regularly |
| Cost | Fully funded, no cost to you |
| Delivered by | Study Academy |
Where it can take you
Roles this course can lead to include IT support technician, helpdesk and service desk analyst, first and second line support, technical support advisor, digital operations assistant and junior network support. It also provides a strong foundation for progression into a digital apprenticeship or further technical certification. Study Academy's team works with employers across London and learners who complete the course, engage well and show the right attitude may be introduced to relevant opportunities as they arise. Interviews and job offers cannot be guaranteed.
How to apply
Apply online
Answer a few short questions so we can check you meet the funding criteria. It takes about two minutes.
We call you
One of our learner engagement team will call you to talk through the course, answer your questions and confirm your eligibility.
Enrol and start
Once you are confirmed, we hand you over to Study Academy, who will complete your enrolment and get you onto the next available cohort.
Frequently asked questions
Is it really free?
Yes. Both courses are funded through the Greater London Authority Adult Skills Fund. There is no fee and no loan.
Do I need any qualifications to apply?
No formal entry qualifications are required. You will have a short conversation with our team before enrolment to make sure the course is right for you.
What if I am working?
You can apply if you are employed, self-employed or unemployed, as long as you meet the other criteria and can commit to the timetable.
Can I apply if I live outside London?
No. This funding is for London residents only. If you live elsewhere, we may be able to point you to funded provision in your area or to one of our commercial courses.
What if I already have a qualification in this subject?
The funding rules mean you cannot already hold a qualification at the same level or above in the same subject area. If you are unsure, apply anyway and our team will check with you.
Will I get a job at the end?
We cannot promise a job or an interview. What we can promise is that you will finish with a recognised qualification, employability training and a team that works with employers and will help you take the next step.
How soon can I start?
Cohorts start on a rolling basis. Apply and our team will confirm the next available date.
Ready to apply?
It takes about two minutes. We will call you to confirm your eligibility.