ITIL 4 Foundation
The ITIL 4 Foundation Certification Course introduces modern IT service management (ITSM). This worldwide recognised certification puts emphasis on the ITIL 4 framework, Service Value System (SVS), guiding principles, continual…
About This Course
Course Overview
The ITIL 4 Foundation Certification Course introduces modern IT service management (ITSM). This worldwide recognised certification puts emphasis on the ITIL 4 framework, Service Value System (SVS), guiding principles, continual improvement, and practices. Learners also examine the integration of ITIL with Agile, Lean, and DevOps.
Who Should Attend
IT Professionals, Service Desk Staff, Business and Project Managers, or anyone seeking ITSM best practices.
Prerequisites
No formal prerequisites.
Learning Outcomes
Delegates will be knowledgeable enough to put ITIL into practice and competent to take the ITIL 4 Foundation Certification exam. They will understand how to align IT service operations with broader business strategies.
Key Topics Covered
- The ITIL 4 framework and Service Value System (SVS)
- Guiding principles and continual improvement practices
- Integration of ITIL with Agile, Lean, and DevOps
- Service Operation, Problem Management, and Digital Transformation
- Core ITIL practices for managing and optimising IT services
- Preparation for the ITIL 4 Foundation exam